At IT Stock, we are committed to protecting your privacy. The following is a statement of how we collect your personal information, what we do with this information once we have collected it, how we keep your information secure, the measures we take to keep these records up to date and who else we may share this information with.
What Information Do We Collect?
IT Stock will only ask you to provide us with personal information that is relevant to our business relationship with you.
When you order, we need to know your name, telephone number, e-mail address and shipping address. This allows us to process and fulfil your order and to notify you of your order status.
We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
How Does IT Stock Collect Personal Information?
IT Stock collects information directly from you through our online forms, over the telephone, the internet or in person
From your webpage visits and online shopping movements. IT Stock collects information at several different points on our website. Using website analytics we can gather information about statistical information on website activity such as:
The number of pages visited
How you navigated through the website
The amount of time you spend on those WebPages
Your IP Address
Your location only as close as which suburb you are logging on from
The type of criteria that has been searched and the keywords used.
How Do We Use The Information Collected?
We use the information we collect about you to process orders and to provide a more personalized shopping experience.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new itstock.com.au services, and special offers we think you'll find valuable.
The information collected may also help us in the running of our business. We are able to determine certain trends and statistics from our website analytics as well as your purchasing patterns.
How Does IT Stock Protect Customer Information?
IT Stock uses up to date technologies to protect all personal information from misuse, loss, unauthorised access, modification or disclosure.
Some of the methods IT Stock use for security are:
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
IT Stock and Chill IT employ the use of current firewall systems and make sure these are in use as well as being active at all times.
Furthermore, all of the customer data we collect is password protected against unauthorized access.
All hard copies of the data collected are located in a secure office location and only accessed by authorised personnel.
What About Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as automatic member recognition allowing you to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in a shopping basket.
Who does IT Stock Share Your Personal Information With?
IT Stock shares information with all of the companies within the Chill IT umbrella. IT Stock and all entities within Chill IT may share your information with external partners for the purpose of helping us with our business.
Keeping Personal Information Up To Date and Accurate
IT Stock gives online members the option to keep all of their personal information up to date. In the online user profile section all personal information can be edited at any time. If you want to know the information IT Stock hold about you or want any of this information edited, you may email or call us and one of our customer service representatives will be happy to help. In order for us to make sure that you are who you say you are we will ask you a few questions to identify you. Keeping personal information up to date and accurate is very important to us here at IT Stock and there will be no charges for the changing of the information kept.
Your Consent
By using our website and signing up for a member account, you consent to the collection and use of this information by IT Stock and all Chill IT Partners. If we make changes to our privacy policy, we will contact you via email or regular mail to inform you of these changes and to make sure you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Help Us To Help You
If you have any problems or think that your personal information has been compromised we ask that you contact us first and let us know. We have a method put into place that will deal with your issue both quickly and fairly.
In Summary
We are committed to protecting your privacy we use the information we collect on the site to make shopping at itstock.com.au possible and to enhance your overall shopping experience.
If you have any questions or comments about our privacy policy or the information you see here please contact us by visiting our website www.itstock.com.au or by calling us on 1300 726 679.
